Quality Systems Training Packages

Potential Unlocked provides customised training to its clients. We can provide workshops on a range of topics, from auditing techniques, process mapping through to writing organisational procedures and audit reports.

Appropriate skills training is essential to the successful delivery of a quality management system and meeting organisation objectives.

Auditing & Report Writing

Learn how to plan and conduct an audit. Potential Unlocked provides you with a step by step process with examples and templates to assist you. Topics covered are:

Principles of Auditing
Develop an audit schedule based on organisational risk and objectives
Auditor competence & selection
Audit plan development
Checklist development

Constructing and writing an audit report

Monitoring & reviewing the audit program

The program can be specifically designed for in-house clients and attendees will receive a Certificate of Attendance. Organisations requiring their staff to gain RABQSA-AU and RABQSA-TL, Potential Unlocked aligns itself with two RTO organisation's for this purpose.

Process Mapping

Attendees learn how to:

Map their operational processes
Identify risk points
Recognise where steps in a process double-up
Identify decision points
Determine documentation required for each process.

Understanding ISO 9001

Staff who have the responsibility for implementing or updating their ISO 9001 Quality Management System will understand by the end of the workshop:

Purpose and benefits of a QMS
ISO 9000 series development
Quality terminology
The process approach
Identify, interpret and apply ISO 9001 requirements to their organisation.

Risk & Compliance Management

Staff who has the responsibility for understanding, implementing and providing others, within their organisation, guidance on risk management and compliance will understand by the end of the workshop:

The components of ISO 31000
How to conduct a risk assessment
Development of risk registers
Development of organisation-wide risk and compliance registers

Training Testimonials

"Christine facilitated several courses for us during 2011 during that time I found that she was very thorough, well organised and professional in her approach. Christine was able to motivate the group through various exercises and group discussions, and was able to provide recent and relevant case study information to help us obtain a better understanding of the course material. She has an excellent delivery style and very confident in her approach keeping the group interested and the session flowing. At the conclusion of our course all participants had a much clearer understanding of the subject matter and we found the course to be very beneficial."

Frank Humphreys

"Christine really made the course, she is an excellent facilitator and very passionate about Auditing, so this made the course really enjoyable and interesting. I can't wait to get involved in setting up the audit program at our company and working in this area."